To All at Pets Eternal
Farewelling my exquisite Ziza forever has been deeply saddening, leaving such a silent and irreplaceable void in everyday life, but I guess it is a natural exchange when holding such love for any special friend. Whilst the ‘work in progress’ of letting go undeniably continues, there is no doubt that the extraordinary care given by your service has made a profoundly positive contribution.
I really feel that all the words in the world cannot do justice to the unconditional compassion and understanding that everyone I encountered was absolutely radiant with. I am forever grateful for support in pre-planning my girl’s passing and the extraordinary grace which emerged when an awful unforseen problem required overcoming. Not only did Pets Eternal help with the grief involved – but more significantly, afforded Ziza with the kindness and dignity truly deserved in her final moments. I would like to especially thank Adrienne, for her heroic contribution at a very difficult time. However sorrowful this event has been, it has been the greatest pleasure to meet so many of you wonderful people over the process which followed. All of you are truly a class act!
It is said that ‘animals teach us how to be human’, indeed they do. In turn, everyone at Pets Eternal also give invaluable instruction in the essence of humanity – simply by being so authentic, real, and so respectful of all fellow beings. I am truly humbled by the exceptional empathy and awareness.
Thank You For Being There
Donna O’Connor

To all at Pets Eternal

My family and I lost KC in the early hours of Thursday morning, he was 16yrs and 11mths old. I had told the vet I wanted Pets Eternal to take care of him, and they said they would arrange everything for me.

Everytime I had contact with Pets Eternal, it made me feel happy knowing my baby boy was being looked after until I had him back home again. It has been so hard for me over these last few days, KC took a piece of my heart with him when he passed away, no one will ever fill that hole again.

It is good to finally have KC home again, I find myself looking over at his final resting place and saying hello to him.

I would like this chance to say a big thankyou to everyone who took care of KC and for showing him the dignity and respect in death that he had with his family in life. My family and I will be forever grateful.

Thankyou

Stacey (KC's mum) Al (KC's dad) Debbie (KC's aunty)

On Friday night we lost our dearest and most treasured cat, Chloe. I bought her 19 years ago for $35, the best money I ever spent. Loosing her has left us all devastated and it feels as though our hearts have been ripped right out of our chests.
The lady at the vet told me she would call "Pets Eternal" to take care of ...everything for me....I had no idea what a wonderful service I was about to experience. I spoke to Tania on Satuday morning who told me that Chloe had arrived and she would take care of her. Knowing that Chloe was with someone who was so thoughtful, understanding and compassionate really did help me... Tania, you are fabulous.
This afternoon Chloe was brought home to me and we are about to light her candle...Pets Eternal...You are worth your weight in gold

Yvonne Dand

Hi Alison,

I picked up Spidey today and I was very pleased with the service you
provided. I was quite emotional when I picked him up, which was to be
expected I guess, but what I didn't expect was to actually feel relieved and
pleasantly surprised at how he was presented.

You guys made a very hard and emotional ordeal just that much easier to bare
and I can't thank you enough.

Again, thank you very much for all your understanding and for looking after
my baby boy with so much care and respect.

Kind regards,
Lori

12th February,2010

Dear Alison & the Team

I am writing to thank you for your care of my dog Sandy, who recently passed away suddenly and unexpectedly. Every time I had to speak to you, you were caring and sympathetic and made me feel like she was in really safe hands. It was good to get her home. The box was beautiful, and all the extra touches were lovely.

Thank You

Kirsty Chui

Dear all at Pets Eternal Peace

We just wanted to thank you for looking after our dear girl Tuffy. She was
the joy of our life and has left such a big void. She had only been with us
for 15 months but it felt we had known her and loved her forever. We rescued
her when she was already 14 years old. She was an awful case of neglect and
was found covered in maggots, fleas and paralysis ticks in her matted coat.
Against all odds she made a miracle recovery and we decided to adopt her. It
soon became clear that she had a unique personality and was always so
friendly, brave and resilient. Despite what she has been through, she was
always in high spirits and was always up for a walk or a ride in the car...
not to mention her beloved food. She got very sick suddenly and we take some
comfort in knowing that she didn't suffer for very long. She was the most
beautiful and gentle dog you could ever imagine and her death has left us
devastated. She leaves behind her mate Sun who has been looking
for her ever since, so sad.
Thank you for your compassion and the respect you have showed us and Tuffy.
The timber box containing her ashes is beautiful and we have now put a photo
of her and look at it all the time. We hope that she is at peace now.
Attached is a photo of Tuffy performing her favourite activity which was
shaking hands. Rest in peace dear old friend

The family of Tuffy Baillie

I'd like to thank you all for looking after my special girl Phoebe. For you to come all the way up to Bribie Island was really great of you. Thank you for all the support through our loss and for treating Phoebe with respect and dignity. I feel a lot better now that she is back home even if she is in a different form. She will always be with me. I know I made the right choice entrusting you with her and it was the right thing for Phoebe and me. I highly recommend your service to all I meet.

I was surprised at the quality of your service as we never even got half of what your service offers with my Mother's funeral service. I really feel you did Phoebe proud they way you have looked after her and I could never thank you enough. With your service and support and my family and friends I know it has helped me get through this. I feel at peace. I miss her greatly and always will but I just touch my key ring and know she's with me. I have an anxiety disorder and chronic asthma and Phoebe was my rock. She even use get my asthma puffer for me which I didn't teach her. She was just that kind of friend that we were there for each other 24/7. Some would say we were joined at the hip so to speak. She was there through all the tuff times I had bringing up my 4 teenagers on my own and sort of a substitute partner in many ways. I have wonderful memories and photos of us storm chasing as she loved storms. She was a very unique friend and I think we were much alike.

Thank you again to all your staff.

Heather Watson

Dear Pets Eternal Peace,

It has now been 3 weeks since we had to say goodbye to our best friend of 14 years, Bud. We always knew that the day was going to come, and we always knew that it was going to be one of the worst days of our lives. What we didn't know was that we would experience the feeling of our hearts being ripped from our chests. Bud was sick for quite a few months, and we decided with our vet that we would not ever let her suffer. We woke up Sunday morning and it was clear that our little girl was not happy, she seemed to have taken a very sudden turn for the worse. We nursed her all Sunday and took her to the vet Monday morning. We knew walking in there what was about to happen, we just didn't say it. We had a long talk with the vet and when the hard final decision was made, we said that we wanted Pets Eternal Peace to look after her and that we would call you. The vet gave us all the time we needed to say our final goodbyes, and Bud gently went to sleep with us whispering in her ear. What happened next was something that we had not anticipated. We left the vet and drove the 4 minute trip home, and immediately called you to ask you to take care of Bud for us. To our surprise you already knew her name and you told us that she would be picked up within the next hour. We got another call from you early in the evening to tell us that she was with you, what would be happening over the next couple of days and that she would be brought back to us early on Thursday. The compassion that you showed to us was remarkable, and you offered not only advice and information about what to expect over the next few days and weeks, but you also listened while we told you a few stories about Bud, and laughed, and cried some more. You even thought to ask if we had any other dogs, and when we mentioned Buds 'sister' Maxi, you gave us some good tips on helping her cope with the loss of her lifelong friend too. You also told us that there would be room for Maxi in the same urn when the time came, so that our girls can continue as they had always lived, together. Bud arrived home on Thursday, and we were so happy that she was back with us. We lit her candle on the fourth day, and we named a star for her, and after that things started to become a little easier to deal with, and the tears became less frequent. Now we talk about the funny things she used to do, and about the 14 special years that she gave us, and it is becoming easier to cope.

The service that you provided to us was simply beyond anything that we expected. We expected a business transaction with some ashes in an urn at the end of it. What we experienced was a sense of understanding and compassion on your behalf, and the feeling that Bud was being looked after exactly as she had lived her life, like a Princess. We say Thank You, but this somehow doesn't seem to convey the depth of our gratitude for the way that you supported us and looked after our little girl. Knowing that she was being treated with dignity and respect made those days that she was away from us so much easier to bare.

Thank you again, so much, for the outstanding service that you provided to us. We are still amazed that complete strangers took such time and interest in our situation, and so thankful that these same people looked after Bud just as we would have wished. We will make sure that we spread the word about Pets Eternal Peace and will recommend you to anyone that we hear of who finds themselves facing that terrible decision and its aftermath, because you made it so much easier for us.

Regards

Prue and Peter Crocker

Dear Alison

My 19 year old Kelpie cross had to be down on the 11th of September 2010 after we could no longer control the pain from a pinched nerve in her spine. It had been a long goodbye for the year before that, but even though one knows the awful day is drawing near, the pain and loss is still heart wrenching.
But I had to love her enough to let her go when her time had come that awful Saturday.

I would like to thank you and your staff for the wonderful service you provided. Your sensitivity was extraordinary, and your caring immense. You should be justly proud that you made a terrible time a lot less horrible. Jesse Bim was picked up promptly, and there was no pressure to finalise what I wanted on her plaque, nor was there any mention of money in advance or otherwise.

Two days later, we finalised all her arrangements by phone, and in due course she was delivered home to me. You provide a very classy service - Jesse Bim came back in a plastic box ( my mother's ashes arrived back in a cardboard box, and my father's ashes in a polystyrene box). The hair sample in the pretty bag, the pawprint and poem, your card, the candle, the plaque - it was perfect. Thank you so very much.

I only opened the box of her ashes recently - ( the lavender and the cloth bag were lovely touches!), when her 'Daddy' and I took her to Bribie Island and scattered a lot of her in the sea at Red Beach. BoyBoy, her best dog friend joined me in the water. Jesse Bim loved the sea and in younger days used to run for miles on white sandy beaches, although she had never been to this beach. The family who gave her to me 15 years earlier live at Bribie, and took us to that beach. Their surname is MacDonald and mine is Tully, and it was amazingly serendipitous that as we drove about half a kilometre from the MacD's house, we turned into MacDonald street, and then into Tully street at the end of which was the beach. After that, I feel sure that for Jesse Bim this was the perfect place.

I've organised a lot of family funerals, and never have I received such kindness, understanding and sensitivity as I received from you and your staff. I wish you could cremate me when my time comes. God bless you for what you do and how you do it. Thank you from the bottom of my heart.

Best Wishes

Margie Tully